Refund policy

Thank you for shopping with Hari Sweets & Caterers. Because our products are fresh, perishable food items, we operate a no-returns and no-refunds policy, with only the limited exceptions described below.

If you need any clarification, contact us at info@harisweets.com.

No returns; no cancellations.

  • We do not accept returns of any products, under any circumstance. Please do not send items back to us; unsolicited returns will be discarded and will not be refunded.

  • Orders cannot be cancelled once placed, as we begin preparing your sweets fresh and to order.

Exceptions—When We Will Help

We will offer a refund or replacement only if:

  1. Product Quality Issue: The sweets arrive soggy (“saggy”) or otherwise compromised on delivery; or

  2. Packaging Issue: The outer or inner packaging is damaged, unsealed, or not in proper order at the time of delivery, resulting in product compromise.

Note: Minor cosmetic dents to the outer shipping box are acceptable if inner seals and freshness are unaffected.

What We Need From You (Within 24 Hours)

To assess and resolve your case quickly, please email info@harisweets.com within 24 hours of delivery with:

  • Your order number, delivery date/time, and a brief description of the issue

  • Clear photos showing:

    • The outer shipping box (all sides)

    • The inner packaging and seals

    • The product itself (showing soggy/compromised condition)

    • The shipping label on the box

Claims made after 24 hours of delivery, or without adequate photos, may not be eligible for a refund or replacement due to the perishable nature of our products.

Resolution

  • If your claim is approved, we’ll offer either a replacement shipment (subject to availability and your location) or a refund to your original payment method.

  • Approved refunds are typically processed within 7–10 business days after approval. Your bank or card issuer may take additional time to post the credit.

Items Not Eligible

  • Change of mind, taste preference, or delayed consumption leading to staleness

  • Incorrect/insufficient address, recipient unavailable, or failed delivery attempts by the carrier

  • Orders tampered with after delivery or stored improperly (e.g., not refrigerated when required)

  • Partially consumed or discarded items without photographic evidence

  • Gift cards and any promotional/free items

Delivery Inspection

Please inspect your order at delivery. If the package looks damaged or unsealed, you may:

  • Ask the delivery agent to note the damage, and
  • Take photos before opening the package, then contact us at info@harisweets.com immediately.

Allergens & Storage

Our sweets may contain or be processed near nuts, dairy, gluten, and other allergens. Please review product details before ordering. Follow the storage instructions provided. We cannot offer refunds for quality issues resulting from improper storage after delivery.

Shipping Regions

Our policy applies to all orders shipped by Hari Sweets & Caterers. If we are unable to ship a replacement to your location in a timely manner, we will issue a refund instead (if your claim is approved).

Contact

Hari Sweets & Caterers
Email: info@harisweets.com
Return address: Returns are not accepted. For approved claims, we’ll provide instructions; please do not ship anything back without written authorization.